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Dispatch is running on a group chat

5 slides · Logistics · 1080 x 1350
01Logistics
VP.
What operators tell me

Dispatch runs
on a group chat

Until someone leaves the group, or the dispatcher takes a day off.

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02The pattern
VP.
What breaks

Four failures I hear most

The dispatcher has no single screen showing where jobs stand
Delivery confirmation is a phone call, not a record
The wrong vehicle shows up, or none does
Where is my shipment has no answer until someone picks up
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03Verbatim
VP.
What I was told

Two lines from last month

"We bought the fleet platform. Under fifty trucks, we used maybe a fifth of it."
Fleet operator, 34 vehicles
"The driver forgot to call, so the customer called us instead."
Dispatcher, distribution
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04The build
VP.
Three custom modules

Where a Reset usually starts

1
Job board
Every job, its status and its owner, on one screen.
2
Driver check in
A record, not a phone call.
3
Stock in and out
A real count the warehouse and the office share.
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05Next
VP.
One ask

What is the first thing
your dispatcher checks
every morning?

Tell me that, and I will tell you whether it belongs in the first three modules.

Message me