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Operations audit questionnaire

5 pages · Method · A4 794 x 1123
01Questionnaire
VP.
Fill this in for yourself

Operations
audit

Twenty questions about how your operation actually runs. Useful whether or not you ever speak to anyone at BuildXLR8.

VishnupriyaBuildXLR8
Method · 5 pages
Operations audit questionnaireThe record
Section one

Where the truth lives

1. What is your stock or job count based on right now?
A register, a spreadsheet, a system, or a walk through.
2. Who maintains it, and who checks it?
3. Is there a second, shadow record anywhere?
4. How long does the end of day or end of month close take?
5. When two records disagree, how is it settled?
Vishnupriya · BuildXLR802 of 05
Operations audit questionnaireThe work
Section two

How the work is assigned

6. How does a job reach the person doing it?
Verbally, on paper, in a chat, or in a system.
7. How do you know it was done?
8. Where do customer orders arrive from?
List every channel, including the ones you wish did not exist.
9. Who decides priority when two things clash?
10. What is checked before something ships or leaves?
Vishnupriya · BuildXLR803 of 05
Operations audit questionnaireThe people
Section three

Where the risk sits

11. Who could not take leave next week without it hurting?
12. How long would it take to train a replacement?
13. Is the process written down anywhere?
14. How many hours a week go on manual workarounds?
Ask the people who do them rather than estimating.
15. What would those hours be worth on the work you hired them for?
Vishnupriya · BuildXLR804 of 05
Operations audit questionnaireThe history
Section four

What has been tried

16. What software have you bought and stopped using?
17. What did it not do?
18. Has a build been attempted before, and how did it end?
19. What is the thirty percent you work around today?
20. If nothing changed for two more years, what would that cost?
When you have filled it in

Send me questions 11 and 14

Those two tell me more than any brief. I will tell you honestly whether a 30 day build fits.

Vishnupriya · Business Development Lead · BuildXLR8

Vishnupriya · BuildXLR805 of 05