Section one
The board
The dispatcher has one screen showing where every job stands
Job status changes without anyone making a phone call
A driver check in is a record, not a message in a group
Delivery confirmation exists after the driver has gone home
Route or assignment history can be looked at later
Section two
Customers
Where is my shipment can be answered from a screen
The customer can be told before they ask
Complaints are recorded against the job, not in an inbox
Nobody re enters the same job into a second system